Crash Duel Privacy Policy
Last Updated: 20.05.2025
CrashDuel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our sweepstakes platform at www.crashduel.com (the "Website").
By using our Website, you agree to the terms of this Privacy Policy.
1. Data Controller
This Privacy Policy is issued on behalf of CrashDuel so when we mention “CrashDuel”, "we", "us" or "our" in this Privacy Policy, we are referring to the relevant company in CrashDuel responsible for processing your data.
The data controller responsible for processing data collected through your use of the Website (including any data you may provide through the Website when you purchase a product or service or take part in a promotion or competition) is CrashDuel
2. Types of Information We Collect
We collect the following categories of information:
Personal Information
Contact Details: Name, email, phone number, residential address.
Account Information: Username, password, profile pictures.
Identity Verification: Government-issued ID (for KYC/AML compliance).
Financial Data: Payment details (if applicable), transaction history.
Location Data: IP address, device location (where permitted by law).
Social Security Number (SSN): Only where required for tax or legal purposes.
We may ask you to provide your image to assist us in verifying your identity. We do this by using facial recognition technology provided by third parties (including, but not limited to, Veriff) that determines whether the photo you take matches the photo in your identification document. The facial recognition technology provided by these third parties collects information from your image capture, including biometric data, and may share this information with us. Biometric data is stored by the third party service provider in accordance with its privacy policy and is stored by us, until such time as the initial purpose for collecting or obtaining such information has been satisfied or within 3 years of your last interaction with us, whichever occurs first, provided we have no other legal obligation to retain such information for any longer period
Non-Personal Information
Technical Data: Device type, browser, operating system, IP address.
Usage Data: Pages visited, time spent, interactions with the Website.
Cookies & Tracking Technologies: See Section 7 for details.
3. How We Collect Information
We collect information through:
Directly from You: When you register, make purchases, or contact support.
Automated Technologies: Cookies, pixels, and tracking tools (see Section 6).
Third Parties: Payment processors, fraud prevention services, and social media platforms.
Public Sources: To verify or supplement your information.
By providing your phone number, you consent to receive:
Account-related communications (e.g., verification codes).
Promotional messages (opt-out available).
Automated calls/texts (standard carrier rates may apply).
4. How We Use Your Information
The Data Controller is responsible for and may use your information for the purposes described in this Privacy Policy. Other members of CrashDuel may access your information where they act on behalf of the Data Controller as a data processor for the purposes described in this Privacy Policy.
We use your data to:
Provide Services: Process sweepstakes entries, verify identity, and manage accounts.
Improve User Experience: Personalize content and optimize the Website.
Marketing: Send promotions (with your consent).
Legal Compliance: Meet AML/KYC obligations, tax reporting, and fraud prevention.
Customer Support: Respond to inquiries and resolve disputes.
5. Sharing Your Information
We may share your data with:
Service Providers: Payment processors, IT support, and marketing partners.
Regulators & Law Enforcement: Where required by law (e.g., fraud investigations).
Business Transfers: In mergers, acquisitions, or asset sales.
With Your Consent: For third-party promotions or services.
We do not sell personal information under CCPA.
6. Cookies & Tracking Technologies
Our Website may use technologies to enhance User experience. These technologies are small files that are placed on your computer, tablet, mobile phone or other devices when you visit a website. They allow us to record certain pieces of information whenever you visit or interact with the website. The following are examples of these types of technologies:
Cookies: To remember preferences and analyze traffic.
Pixels/Web Beacons: Track ad performance and user behavior.
Mobile Identifiers: For targeted advertising (opt-out available).
You can manage preferences via browser settings or Cookie Preference Center.
7. Data Security
We implement:
Encryption (SSL/TLS) for data transmission.
Access Controls to restrict unauthorized use.
Regular Audits to ensure compliance.
8. Data Retention
We retain your information:
As long as necessary for legal, tax, or business purposes.
Up to 5 years for AML/KYC compliance.
9. Your Rights
Depending on your location, you may:
Access, Correct, or Delete your data.
Opt Out of Marketing communications.
Port Your Data (under GDPR).
Request "Do Not Sell" (CCPA).
To exercise rights, contact: support@crashduel.com
10. Children’s Privacy
Our Website is not for users under 18. We do not knowingly collect data from minors.
11. California Residents (CCPA)
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request details about the personal information we've collected about you in the past 12 months, including how we use and share it.
Right to Delete: You may ask us to delete your personal information, subject to legal exceptions.
To exercise these rights, please submit a verifiable request to: support@crashduel.com
Verification Requirements
For security and privacy protection, we must verify your identity before processing your request. When submitting a request, please provide:
Full name
Date of birth
Email address associated with your account
Proof of California residency (if applicable)
If you use an authorized agent, they must provide:
Written proof of your permission to act on your behalf, or
A valid power of attorney
We may contact you for additional verification if needed. Parents or legal guardians may submit requests on behalf of minors.
We will respond to verified requests within 45 days (may be extended under CCPA guidelines).
12. Do Not Track (DNT) signals
Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Due to the different ways that web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Currently there is no industry standard concerning what, if anything, websites should do when they receive such signals, therefore our Website currently does not take action in response to these signals.
13. Account Closure
Once you request and confirm the deletion of your account in the website, the process will commence. It will be fully completed within 30 days. Please note that if you log back into your account during this 30-day period, the deletion process will be halted, and the 30-day countdown will reset. Kindly note that once you start the account closure process, you will lose access to live support. If you still need access to support, you can always email us at: help@chanced.com
14. Changes to This Policy
We may update this policy periodically. Changes will be posted with a revised "Last Updated" date.
15. Contact Us
For privacy-related inquiries, contact: support@crashduel.com
Crash Duel Privacy Policy
Last Updated: 20.05.2025
CrashDuel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our sweepstakes platform at www.crashduel.com (the "Website").
By using our Website, you agree to the terms of this Privacy Policy.
1. Data Controller
This Privacy Policy is issued on behalf of CrashDuel so when we mention “CrashDuel”, "we", "us" or "our" in this Privacy Policy, we are referring to the relevant company in CrashDuel responsible for processing your data.
The data controller responsible for processing data collected through your use of the Website (including any data you may provide through the Website when you purchase a product or service or take part in a promotion or competition) is CrashDuel
2. Types of Information We Collect
We collect the following categories of information:
Personal Information
Contact Details: Name, email, phone number, residential address.
Account Information: Username, password, profile pictures.
Identity Verification: Government-issued ID (for KYC/AML compliance).
Financial Data: Payment details (if applicable), transaction history.
Location Data: IP address, device location (where permitted by law).
Social Security Number (SSN): Only where required for tax or legal purposes.
We may ask you to provide your image to assist us in verifying your identity. We do this by using facial recognition technology provided by third parties (including, but not limited to, Veriff) that determines whether the photo you take matches the photo in your identification document. The facial recognition technology provided by these third parties collects information from your image capture, including biometric data, and may share this information with us. Biometric data is stored by the third party service provider in accordance with its privacy policy and is stored by us, until such time as the initial purpose for collecting or obtaining such information has been satisfied or within 3 years of your last interaction with us, whichever occurs first, provided we have no other legal obligation to retain such information for any longer period
Non-Personal Information
Technical Data: Device type, browser, operating system, IP address.
Usage Data: Pages visited, time spent, interactions with the Website.
Cookies & Tracking Technologies: See Section 7 for details.
3. How We Collect Information
We collect information through:
Directly from You: When you register, make purchases, or contact support.
Automated Technologies: Cookies, pixels, and tracking tools (see Section 6).
Third Parties: Payment processors, fraud prevention services, and social media platforms.
Public Sources: To verify or supplement your information.
By providing your phone number, you consent to receive:
Account-related communications (e.g., verification codes).
Promotional messages (opt-out available).
Automated calls/texts (standard carrier rates may apply).
4. How We Use Your Information
The Data Controller is responsible for and may use your information for the purposes described in this Privacy Policy. Other members of CrashDuel may access your information where they act on behalf of the Data Controller as a data processor for the purposes described in this Privacy Policy.
We use your data to:
Provide Services: Process sweepstakes entries, verify identity, and manage accounts.
Improve User Experience: Personalize content and optimize the Website.
Marketing: Send promotions (with your consent).
Legal Compliance: Meet AML/KYC obligations, tax reporting, and fraud prevention.
Customer Support: Respond to inquiries and resolve disputes.
5. Sharing Your Information
We may share your data with:
Service Providers: Payment processors, IT support, and marketing partners.
Regulators & Law Enforcement: Where required by law (e.g., fraud investigations).
Business Transfers: In mergers, acquisitions, or asset sales.
With Your Consent: For third-party promotions or services.
We do not sell personal information under CCPA.
6. Cookies & Tracking Technologies
Our Website may use technologies to enhance User experience. These technologies are small files that are placed on your computer, tablet, mobile phone or other devices when you visit a website. They allow us to record certain pieces of information whenever you visit or interact with the website. The following are examples of these types of technologies:
Cookies: To remember preferences and analyze traffic.
Pixels/Web Beacons: Track ad performance and user behavior.
Mobile Identifiers: For targeted advertising (opt-out available).
You can manage preferences via browser settings or Cookie Preference Center.
7. Data Security
We implement:
Encryption (SSL/TLS) for data transmission.
Access Controls to restrict unauthorized use.
Regular Audits to ensure compliance.
8. Data Retention
We retain your information:
As long as necessary for legal, tax, or business purposes.
Up to 5 years for AML/KYC compliance.
9. Your Rights
Depending on your location, you may:
Access, Correct, or Delete your data.
Opt Out of Marketing communications.
Port Your Data (under GDPR).
Request "Do Not Sell" (CCPA).
To exercise rights, contact: support@crashduel.com
10. Children’s Privacy
Our Website is not for users under 18. We do not knowingly collect data from minors.
11. California Residents (CCPA)
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request details about the personal information we've collected about you in the past 12 months, including how we use and share it.
Right to Delete: You may ask us to delete your personal information, subject to legal exceptions.
To exercise these rights, please submit a verifiable request to: support@crashduel.com
Verification Requirements
For security and privacy protection, we must verify your identity before processing your request. When submitting a request, please provide:
Full name
Date of birth
Email address associated with your account
Proof of California residency (if applicable)
If you use an authorized agent, they must provide:
Written proof of your permission to act on your behalf, or
A valid power of attorney
We may contact you for additional verification if needed. Parents or legal guardians may submit requests on behalf of minors.
We will respond to verified requests within 45 days (may be extended under CCPA guidelines).
12. Do Not Track (DNT) signals
Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Due to the different ways that web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Currently there is no industry standard concerning what, if anything, websites should do when they receive such signals, therefore our Website currently does not take action in response to these signals.
13. Account Closure
Once you request and confirm the deletion of your account in the website, the process will commence. It will be fully completed within 30 days. Please note that if you log back into your account during this 30-day period, the deletion process will be halted, and the 30-day countdown will reset. Kindly note that once you start the account closure process, you will lose access to live support. If you still need access to support, you can always email us at: help@chanced.com
14. Changes to This Policy
We may update this policy periodically. Changes will be posted with a revised "Last Updated" date.
15. Contact Us
For privacy-related inquiries, contact: support@crashduel.com
CrashDuel.com Social Gaming Platform is a play-for-fun website intended for amusement purposes only. CrashDuel.com's Social Gaming Platform does not offer “real-money gambling” or the opportunity to win real money. CrashDuel.com Social Gaming Platform is only open to Eligible Participants, who are at least eighteen (18) years old or the age of majority in their jurisdiction (whichever occurs later) at the time of entry.
Home | Responsible Gaming | Privacy Policy | AML Customer Acceptance Policy
CrashDuel.com Social Gaming Platform is a play-for-fun website intended for amusement purposes only. CrashDuel.com's Social Gaming Platform does not offer “real-money gambling” or the opportunity to win real money. CrashDuel.com Social Gaming Platform is only open to Eligible Participants, who are at least eighteen (18) years old or the age of majority in their jurisdiction (whichever occurs later) at the time of entry.
Home | Responsible Gaming | Privacy Policy | AML Customer Acceptance Policy